Shipping Policy:
Shipping Timeframes:
We strive to process and ship orders promptly.
Standard shipping within [Egypt] typically takes [10] business days, depending on the order’s sizes availability.
Expedited shipping options are available for faster delivery.
Shipping Costs:
Free delivery on all orders
Order Tracking:
Once an order is shipped, our sales team will be in contact with you to help you track the delivery status of your order.
Delayed Shipments:
In the rare event of a significantly delayed shipment, our customer support team will be in contact with you to let you know about the issue and provide appropriate solutions to resolve the issue.
Refund and Return Policy:
Eligibility for Returns:
* Customers may return items within [3] days of receiving their order.
* To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Refund Process:
Upon receiving the returned item, we will inspect it.
If the item meets the eligibility criteria, we will process a refund to the original payment method.
Credit refunds typically take [5 to 7] business days to reflect in the customer’s account.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective product).
We recommend using a trackable shipping method for returns.
Exchanges:
We offer exchanges for items of equal or lesser value.
Customers can contact our support team to initiate an exchange.
Non-Refundable Items:
* Custom-made or personalized jewelry items are non-refundable.
* Earrings (for hygiene reasons) are also non-refundable unless defective.
* Damaged or Defective Items: If an item arrives damaged or defective, please notify us within 24 Hours. We will arrange for a replacement or issue a refund.
Contact Us:
For any questions or assistance related to shipping, returns, or refunds, please reach out to our customer support team at [returns@elgalla.com].
Shipping Policy:
Shipping Timeframes:
We strive to process and ship orders promptly.
Standard shipping within [Egypt] typically takes [5] business days.
Expedited shipping options are available for faster delivery.
Shipping Costs:
Shipping fees are calculated based on the order total and shipping method selected during checkout.
Customers can view the shipping cost before finalizing their purchase.
Order Tracking:
Once an order is shipped, customers will receive a tracking number via email.
Customers can track their order’s status using the provided tracking information.
Lost or Delayed Shipments:
In the rare event of a lost or significantly delayed shipment, please contact our customer support team.
We will investigate and take appropriate action to resolve the issue.
Refund and Return Policy:
Eligibility for Returns:
Customers may return items within [3] days of receiving their order.
To be eligible for a return, the item must be unused, in its original packaging, and accompanied by proof of purchase.
Refund Process:
Upon receiving the returned item, we will inspect it.
If the item meets the eligibility criteria, we will process a refund to the original payment method.
Refunds typically take [5 to 7] business days to reflect in the customer’s account.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective product).
We recommend using a trackable shipping method for returns.
Exchanges:
We offer exchanges for items of equal or lesser value.
Customers can contact our support team to initiate an exchange.
Non-Refundable Items:
Custom-made or personalized jewelry items are non-refundable.
Earrings (for hygiene reasons) are also non-refundable unless defective.
Damaged or Defective Items:
If an item arrives damaged or defective, please notify us within 24 Hours.
We will arrange for a replacement or issue a refund.
Contact Us:
For any questions or assistance related to shipping, returns, or refunds, please reach out to our customer support team at [returns@elgalla.com].
