Q: How do I choose the right ring size for me?

We provide size guides on our website to help you identify your right size at home. If you’re unsure, feel free to contact us or visit in-store.

Q: Do you have a physical store? I’d like to try the jewelry before I buy it.

Yes, we do! You’re welcome to visit our stores in Cairo to see and try any diamond pieces you like. We’re open every day from 10 AM to 11 PM.

Q: What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure online payment options such as … Souhoola, Valu, and Forsa

Q: What is your delivery timeline and shipping cost?

We provide free shipping and deliver within 5–10 working days inside Egypt.

Q: Do you ship outside Egypt?

Yes, we offer shipping to the GCC area! Delivery times and costs may vary depending on the country. Please contact us for more details or to get a shipping quote for your location at checkout.

Q: How do I take care of my diamond jewelry?

To keep your diamond jewellery looking shiny and new, avoid spraying perfume or water on it, store it in its box, and clean it gently with a soft cloth.

Q: What if I change my mind after buying? Can I exchange it for another item?

We accept returns or exchanges within 24 hours of purchase. Just make sure the item is unused and in its original packaging. We offer exchanges for items of similar value. Please note that personalized or custom-made diamond items typically cannot be returned. Check our return policy or contact us directly for details.

Q: Is there a special policy for exchanging diamond pieces?

Yes—diamond pieces can be exchanged within 24 hours if unworn and in original condition. Custom diamond designs are not eligible for return or exchange unless there is a manufacturing issue.

Q: I received a damaged piece. How do I return it?

We ensure quality at every step, from the jewelry-making process to delivery. However, if you still receive damaged jewelry, please contact us within 24 hours of receiving it. Send us a photo of the damaged piece and your order number, and we’ll guide you through the return or exchange process right away.

Q: Do you provide an authenticity certificate?

Yes! Every piece of our diamond jewellery comes with an authenticity certificate that proves it’s genuine.

Q: Do you offer personalized designs?

Yes, we love creating personalized diamond jewelry just for you! You can choose special designs, engravings, or customize pieces to make your gift truly unique. Contact us to talk about your ideas and we’ll help bring them to life!